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Care Navigation

PEA successfully guides patients and families from one care encounter to the next. This includes inbound and outbound coordination and scheduling from primary care, specialty clinics, ER, observation, acute care, and post-discharge appointments.

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Fulfillment & Logistics

We ensure patients and families have everything they need so their health plan is successful including medications, nutrition, transportation, or clinical products and kits. Our innovative automation capabilities address eligibility, prior authorization, payment process and collections, signatures, inventory management, and supply distribution in one seamless platform.

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Assistance & Community

PEA works to provide patients and families access to local community and national manufacturers and foundation resources aligned to their specific social care needs. This includes access to over 37,000 programs ranging from local senior centers and food pantries to national manufacturers and foundations. PEA provides help in times of need.

We are the glue holding total patient care together

PEA provides an invaluable partnership for patients, health systems, and risk bearing entities.


Transition Specialists

  • Accountable to Engage and Serve Every Patient
  • Assigned to Units & Participate with Multi-Disciplinary Rounds
  • Champion for Health Equity & Aligned Programs with SDOH
  • SDOH Task Completion


Mobile Logistics Team

  • Load Balance Volume by Site
  • Real-time Capacity Management
  • KPI Insurance
  • Home Delivery
  • Logistics Support


Virtual Team

  • Real-time Monitoring of KPIs & Patient Profiles
  • Inbound and Outbound Contact with Transition Specialists and Patients
  • Overflow, Escalation, and Aggregate Task Optimization
  • Domain Expertise

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Performance Team

  • Actuarial & Statistics Team
  • Real-time Retrospective Monitoring & Management of Operations
  • Aligned KPIs for Internal & Customer Objectives
  • Outbound Alerting & Reporting to Mission Control and Transition Specialists

The American Business Awards for Technology Innovation selected PEA's Patient Navigation System as the Best app in the business / Government category.

PEA was awarded first place against Brigham and Women’s, Yale, Mayo Clinic, and the Cleveland Clinic at the American college of cardiology national conference for our research study reducing AMI readmission by 14.8%.

Grow Your Career With PEA

If you are looking to advance your career, want to make a difference in people’s lives, or find purpose in your work, Patient Engagement Advisors will get you there…